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NHEFitness [.com .org .net]
NHE's "Say What?!" page is a monthly online 'review-review' report.
NHE is one of a handful of fitness companies with a 97% or greater cloud managed infrastructure, more commonly referred to as a 'virtual' company (Forbes, CNBC). Because we are exclusively online, it is important that we consider the many different forms of online media platforms, predominately social media. NHE maintains several online media management protocols to help us monitor the vastness of the Internet, in particular, each global differentiation including language dialects and regional regulatory concerns. Additionally, we periodically consult with various SEO organizations in relation to Internet behaviorism, as their expertise in optimization grants them unique insight. Those particular consultations enable us to better comprehend social media trends and the evolving ways in which our customers are engaging online and utilizing various portals to express their thoughts and experiences. Feel free to browse through some of the content offered here or absorb the entirety of it periodically, over time. If your goal is to learn as much as you can about NHE and how we manage a global, cloud based health and wellness organization, then the contents of this page are a good start. Since our inception, our global aspirations have included the desire to comprehend how the world perceives and embraces health and fitness. With strategically launched social media platform campaigns, we are able to interact with different parts of the world in different ways simultaneously. Unlike most organizations that maintain one Facebook page, one Twitter account and so on, NHE maintains dozens. We have found value in both strategic social platform diversity, as well as, diversity within individual platform content distribution. Additionally, we can better gauge how different regions interact with similar information via our own internal assessment strategies rather than those offered by each individual social media company. NHE has a combined 100,000 plus, social media follower base. Split up into 9 Facebook pages, 15 Twitter pages and dozens of other social media platforms in 12 different countries, we are well positioned to develop a better comprehension of global wellness trends and interests; e.g. Twitter #07, Twitter #21
One major component to all businesses, particularly virtual businesses, is its online presence. Unlike with a brick and mortar operation, customers cannot go down to the office of a virtual company for a simple meet and greet. Most of what customers learn about a virtual business comes from what they can find online. The problem with that solution, as everyone knows, is you can't always believe what you read online. Rest assured, the existence of this page isn’t an effort to convince anyone to believe one adjective over another. The goal is not to persuade, influence or curtail the thoughts of others as they may or may not relate to NHE's business practices, employees or overall mission statement. Such an effort would be a task of improbability given the fact that people of varying susceptibilities to influential exposure, possessing different levels of cognitive aptitudes, will interpret differently a complex disquisition as this page will prove to be. Its intent in and of itself will surely be construed a multitude of different ways.
In fact, the purpose of this page is an attempt to provide insight, perspective and perhaps some clarity into NHE’s official position relating to our mission statement, the types of people who work here and the concept behind our core business model. With that, an individual may determine for him/herself the truthfulness and likely probability of statements made here and 'things said online'. This is particularly applicable to some of the glorified statements intended to be 'positive' or 'negative' (e.g. There is a post online that suggests NHE is a widely used program among various junior colleges, when in fact NHE presently maintains zero collegiate affiliations. Another post suggests NHE isn't 'real' based on someone's inability to pass an NHE exam.) Posts such as these make it near impossible to get a grip on what is true and what is not.
It is important to remember the different concepts of truth. A fact based truth (something that can be substantiated) is the type of truth offered on this page. Then of course, there is the baseless certitude of an individual. Something he/she believes to be true, despite the existence of circumstance or rationale. We cannot address the baseless certitudes of an individual, because the sheer insubstantiality of most certitudes cannot be intelligently supported or opposed. As with all topics discussed online, there are both favorable and unfavorable opinionated untruths.
Contained at the bottom of this page, we have provided a short inquiry form to be used by anyone seeking an official NHE statement/comment, additional clarification or validation regarding anything posted on the Internet.
NHE Review-Reviews are broken up into three sections...The Good, the Bad and the Ugliest.*
NHE Review-Review Report #118-0932 - August 2018
5 Most Popular - Positive-Substantiated. Post contained many relatable elements. Vote Count 68-3. Two did not vote.
5 Most Popular - Negative-Unsubstantiated. Post contained few to no relatable elements. Vote Count 71-2. All voted.
Voted most unrelatable post by a count of 47-8. Eight believed another post to be more unsubstantiated. Eighteen did not vote.
Anonymously request an official NHE response relating to any online post or review.
The large majority of complaints we receive are not product or service related. Most complaints are regarding exam performance. The majority of exam performance complaints revolve around a belief that exam answers copy and pasted from an NHE study guide, Wikipedia or other online reference source are, and should be considered, valid responses. Therefore, not detriment to the overall exam score. As Chief Operating Officer, I admittedly do not mind these types of complaints. Providing our exam department continues to uphold their responsibility to scrutinize all exam answers for validity, complaints such as these will always be a by-product of the NHE exam processing protocol.
NHE will always address genuinely composed complaints regarding NHE products and services. However, NHE cannot address the ongoing exam cheating and plagiarism epidemic (other than furnishing guilty parties with a zero exam score). No fitness organization is more unpopular among its exam takers than NHE, when it comes to nullifying entire exams based on plagiarism, answer sharing and copy and past practices.
"The unfathomability of certain exam practices to some, are perceived to be right as rain to others."
Each year, there are a few dozen examinees who truly believe that a correct exam answer should be marked as a correct exam answer, regardless of whether or not it was copy and pasted, collaborated concurrently with another examinee or partially plagiarized. We whole heartedly disagree with this notion. At NHE, we believe an exam is administered for the sole purpose of proving one's comprehension of the exam topic(s). Researching online during exam administration, plagiarizing a study guide or copying and pasting exam answers serves no one but the culprit. Thus, the birth of the 'NHE scam conspiracy'.
Many examinees truly believe they deserve to pass under any/all circumstances, providing the number of correct answers was sufficient in satisfying the minimum score requirement. When they did not pass, many were perturbed and felt they were somehow scammed. Assessment is based on numerous one-on-one phone conversations and email exchanges with those expressing the aforementioned sentiments. Some admitting culpability, while others maintain a position of innocence.
Much like most human behavior, the act of online 'vengeance by review' by zero MTC score recipients is predictable. It is as predictable as an enthusiasm laddened voice message or email from someone who has just learned he/she passed. HR has received its fair share of texts and emails from disappointed zero exam score recipients, threatening to 'warn others' if their zero score retraction demands are not met. And too, much like most threats, some individuals are simply venting their frustrations. Others, however, make good on that promise and vent online in hopes of detracting others from seeking employment consideration, a fitness credential or affiliate membership. Hence, partly why NHE management decided to include scam posts on the 'Say What?!' page. They help illustrate an underlying theme faced by the HR division on a monthly basis. Each month, there are a handful of individuals who give their HR rep a choice. Either consider a series of 'valid reasons' as to why their zero exam score should be retracted or suffer the wrath of online vengeance. Dependent on the mood of the individual from which the ultimatum has been put forth, these retaliation threats will vary in style, tone and volume. Some more elegantly stated than others, while others not meant to conceal any feelings of dismay or discontent. But no matter the tone, the implication will be a recurring and predictable one. Punish NHE, the associated HR rep or both for noncompliance.
We believe the presence of scam posts prove one thing. Our HR division is unwavering, and management will remain resolute. Because NHE was conceived with one philosophical focus. A commitment to client value. That has been our mission from inception. And we are not alone. Each day, experienced, educated job candidates feel compelled to voice their frustrations in regard to their much lesser qualified colleagues.
Some suggest proctored classrooms as a deterrent. Typically, such suggestions come from those who do not understand that cheating statistics are more pronounced in classroom settings. More importantly, we do not want to deter people from cheating. Doing so hinders our ability to identity who the cheaters are. Identifying who the cheaters are is very important for an online service. The people who cheat on an online exam are the very same people who will copy and paste an online fitness program, claim it as their own and sell it to an unwitting client. Besides, ethical people do not require a deterrent to cheating. Conducting themselves unethically is not an option for them.
Unlike most fitness certification organizations who focus primarily on creating value for the fitness instructor, NHE focuses on creating value for the individuals who pay the fitness instructor. In the fitness industry, client value is not obtainable unless all career short-cut paths are closed, enforced and a system of perpetual monitorization is implemented to discover and extinguish new short-cut paths. Because people who engage in short-cuts, cheating and half-efforts are not going away. More to the point, it is the only way to restore the true value of the fitness education profession. Fitness organizations able to achieve this difficult feat are truly the ones with the most competent, qualified employees.
For the record, no NHE exam score has ever been overturned.
The Process of Reviewing Reviews.
The purpose of the NHE "Say What?!" page and its associated 'review reviews' is to understand the truth about relationships. How NHE treats its employees, how NHE treats its customers and how NHE treats its non-customers. Those who work at NHE know the answers to each of these and NHE customers know how they are treated by NHE. The only group that has no idea regarding NHE treatment are non-customers. For answers, many non-customers turn to the Internet. To help sort out all the different reviews on the Internet, NHE reviews reviews. Yeap, that's right! We review NHE reviews. Some reviews are good, some not so flattering and others pure nonsense. NHE is not special in this regard, mind you. Great companies such as Google and Apple have thousands of complaints. Facebook gets so many complaints; the BBB asks people to essentially stop contacting them and for customers to contact Facebook directly. [Read why some LA regional business, such as NHE, have withdrawn from supporting the BBB.]
To help sort out the messy business of reviews, we ask our employees to compare their own experiences with what's written online and to share their findings with the 'non-customers'. But the best way a non-customer will know what is true and what isn't, is for each to have an experience of their own. This is the only true method of knowing what is true and what isn't. NHE management is confident most non-customers will have similar experiences as our employees reported, and virtually no relatable experiences to those considered to be negative reviews online.
NHE's Review-Reviews - How it Works
Each month, NHE asks 125 employees, independent contractors and affiliate members to participate in an 'NHE Review-Review'. Participation is not mandatory and monthly participation levels vary each month. Utilizing what is referred to as an 'NHE Review Review' page, participants are asked to categorize 15 reviews found online. Search terms are randomized, covering everything from NHE services to NHE affiliate programs. Their findings are posted on NHE's "Say What?!" page. The point of this monthly exercise is to allow NHE non-customers to validate online reviews and NHE employees by comparing what random people online say, what NHE employees say to what the non-customer knows to be true from his/her own personal experience. However, if the non-customer has no personal experience with NHE, there is virtually no way to validate anything said by anyone.
When considering reviews, particularly negative reviews, it is important to understand their nature. Ninety-three percent of people who have an issue with a product or service contact the company first. If the company cannot or refuses to offer a satisfactory resolution, the complaint goes online and/or advances to a third-party B2C relations agency/organization. To date, NHE has not viewed an online compliant that if brought to our attention in the traditional manner, could have been satisfactorily rectified. Complaints that can be rectified, typically do not end up online. In other words, if an individual felt the need to go online, NHE more than likely was first given an opportunity to assist him/her but the desired resolution was not something NHE wished to provide at that time. In most online cases, this applies to an NHE recruitment consideration denial or rejection.
125 NHE employees/ ICs asked to participate in the August "NHE Review Review" edition. 73 agreed to participate.
There are four types of online reviews:
1) Positive review based on a substantiated claim or series of claims.
2) Negative review based on a substantiated claim or series of claims.
3) Positive review based on an unsubstantiated claim or series of claims.
4) Negative review based on an unsubstantiated claim or series of claims.
Each review is tagged as:
"Contained at least one relatable element"
"Contained no relatable elements"
Tagged reviews are sub-categorized.
1) Positive-substantiated ("Contained many relatable elements")
2) Negative-substantiated ("Contained many relatable elements")
3) Positive-unsubstantiated ("Contained little to no relatable elements")
4) Negative-unsubstantiated ("Contained little to no relatable elements")
Posted to the NHE "Say What?!" page for employee/IC morale purposes, company imaging and to help improve B2B relations.
Forwarded directly to the management personnel under which NHE division the review is applicable. Quality assurance protocols are executed to validate cause for policy change/improvement.
Not utilized. No commercial or internal value.
Posted to the NHE "Say What?!" page for employee/IC morale purposes, company imaging and to help improve B2B relations.
* Inspired by the 1967 American movie classic 'The Good, The Bad, and the Ugly' starring American cinematic icon, Clint Eastwood.
Internet Reputation as of: July 2018
National Health Educators:
Positive post count: 583
Negative post count: 47
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